Privacy Notice

We use information about our clients to deliver the services within our contractual agreement. Without that information we would be unable to provide our services. This means the use of personal data is necessary for the performance of the contract which is the lawful basis for processing under Article 6 of the General Data Protection Regulation (GDPR). We use this data in line with the principles set out in the regulation. 

Some examples of how we collect and use your data are outlined below: 

• to maintain accurate client records
• for conducting architectural assessments (photographs)
• to administer payments
• to collate feedback and promote our services with your consent 

Data security is very important to us. We will ensure that: 

• your data is kept safe and secure at all times;
• we handle your information responsibly and respect your confidentiality;
• we only collect and process data where it is necessary for us to do so;
• we securely delete / destroy data when it is no longer required;
• we are open with you about how we use your data and who we may share it with respect to your privacy rights.
• training is delivered to staff with access to customers' personal information. 

There may be occasions where we share your data. This may happen when 

• a third-party provides a service on our behalf (for example a contractor/supplier of goods);
• there is a legal requirement or valid exemption under the Data Protection 2018;
• we are working in partnership with another organisation. 

In some instances data may be transferred outside of the European Economic Area (EEA). In all cases, we will take adequate steps to ensure the security and protection of your personal information. 

Data security is very important to us. We will ensure that: 

• Your data is kept safe and secure at all times
• Handle your information responsibly and respect your confidentially
• Only collect and process data where it is necessary for us to do so
• Securely delete / destroy data when it is no longer required
• Be open with you about how we use your data and who we may share it with
• Respect to your privacy rights 

There may be occasions where we share your data. This may happen when: 

• A third party provides a service on our behalf (for example grounds maintenance or repair works)
• Where there is a legal requirement to do so (for example to prevent and detect crime, in line with the data protection exemptions provided by regulations)
• Where we are working in partnership with another organisation (for example a support agency or the Council). 

In some instances data may be transferred outside of the European Union. In all cases, we will take adequate steps to ensure the security and protection of your personal information. 

As part of the Rental Exchange project, we will share your tenancy information with Experian, including your rent history and this is to enable tenants that pay their rent to build up a good credit score. For more information please see The Rental Exchange page. 

Stockport Homes protects its staff from violence, threatening behaviour and verbal abuse. Our staff can now use devices to monitor and record incidents where they feel their personal safety is at risk. Audio recordings obtained through these devices may be used to take sanctions against offenders and may be used in criminal and civil proceedings. 

For more information regarding your individual rights, please view the Privacy Policy on the Stockport Homes website.